At Sam's Strings, LLC, we stand behind the products we sell because we want you to be happy with your purchase!! Our return policy is outlined below:
Instruments and Bows: There is a 7-day refund policy. Damaged products may not be returned. Instrument and bow trials are encouraged! Consignment Instruments and Special Order Items are non-refundable.
Accessories/Strings/Books: There is a 14-day return policy unless the product has been used/opened.
Cases: Are unfortunately non-returnable. If you have any questions about sizing, please don't hesistate to contact us, to make sure your instrument will fit properly!
All returns are subject to a 5% restocking fee.